Policies — NH-1 Expeditions | Booking & Damage Policies

📋 Booking Policy

Riders must be at least 18 years old and hold a valid motorcycle driving licence.
Foreign nationals must carry a valid International Driving Permit (IDP), their home country licence, passport, and visa.
Learner licences are not accepted.
A minimum of 6 months of riding experience is required for high-altitude Himalayan routes.

A 30% advance is required at the time of booking confirmation.
The remaining balance + security deposit must be paid before vehicle handover.
Payment modes accepted: UPI, bank transfer, cash, and major cards.
Booking is confirmed only after both payment and document verification are complete.

15+ days before pickup: 90% refund of advance amount
7–14 days before pickup: 50% refund of advance amount
3–6 days before pickup: 25% refund of advance amount
Less than 72 hours / no-show: No refund
If NH-1 Expeditions cancels due to unforeseen circumstances (weather, road closures), a full refund or rescheduling will be offered.

Rental period is calculated as 24-hour blocks from the time of pickup.
A 2-hour grace period is allowed for late returns.
Beyond 2 hours, a full additional day's rental will be charged.
Extensions are possible with 48 hours' advance notice, subject to availability.

Fuel is not included in the rental price.
The bike will be handed over with a full tank. Return with the same fuel level, or refuelling charges apply.

A refundable security deposit of ₹10,000 – ₹25,000 is collected before handover, depending on the motorcycle model.
The deposit is refunded in full upon return of the bike in the same condition as received, with no outstanding charges.
Refund is processed within 3–5 business days via the original payment method.

A joint vehicle inspection is conducted before handover. All existing scratches, dents, or marks are documented with photographs.
We strongly recommend riders take their own photos/videos of the bike before departure.
The same inspection is repeated at return.

Minor scratches, scuffs, or cosmetic damage below ₹5,000 will be deducted from the security deposit.
Normal wear and tear from riding conditions (e.g., dusty paint) is not charged.

The rider is responsible for all repair costs resulting from damage, misuse, negligence, or accidents during the rental period.
Downtime charges apply — daily rental fees for the period the bike is unavailable due to repairs.
Repairs will only be carried out by NH-1 Expeditions authorized mechanics. Unauthorized repairs void the deposit refund.
In case of a major accident, the rider must inform NH-1 Expeditions immediately and cooperate with the insurance process.

In the event of theft or total loss, the rider is liable for the depreciated value of the motorcycle, including registration and insurance costs.
An FIR (police report) must be filed within 24 hours and a copy handed to NH-1 Expeditions.
Daily rental tariff may apply for an additional 30-day period while the claim is processed.

All NH-1 Expeditions bikes carry mandatory third-party insurance as required by Indian law.
This does not cover personal injury or damage to the rented motorcycle.
We strongly recommend riders carry their own personal travel insurance covering medical emergencies and accidents.

Motorcycles are rented for personal use only — commercial use, racing, and stunt riding are strictly prohibited.
Riding under the influence of alcohol or drugs is strictly prohibited and will result in immediate rental termination without refund.
Helmet use is mandatory at all times. Quality helmets are provided with every rental.
The rider is solely responsible for all traffic violations and fines incurred during the rental period.
No unauthorized modifications are permitted on the motorcycle.
Any mechanical issues must be reported immediately to NH-1 Expeditions. Do not attempt repairs independently.
Taking the bike outside Himachal Pradesh or into restricted areas without prior permission is not allowed.
Pillion riders are allowed but must also wear a helmet. The rental agreement covers one primary rider only.